Workshops
Monday 27th September, 2010
Thursday 30th September, 2010

Understand integration from an existing integrated primary health care service provider and how to implement the reform successfully. This workshop aims to discuss and evaluate:

• How improved care pathways can be created
• Ways to facilitate service integration between state and federally funded primary health care services
• Acknowledge what works and what doesn’t
• Lessons for future Super Clinics to consider
• Develop and manage integrated generalist and specialist primary health services At the completion of the workshop you will:
• Evaluate how an integrated primary health care model works to enhance community health
• Discover how to achieve integrated services despite the current maze of different and established independent practices
• Strategically work with differing communities
• Blend public and private primary health care providers

Workshop Outline:

The workshop will explore the key issues:

• How people are ‘better off’ from integrated primary health services
  
• How we achieve integrated services through the labyrinth of:
  • Siloed and often contradictory funding processes
  • Professional diversity and capacity of the health profession to work collaboratively
  • Diverse service models operating in the ‘market place’
  • Differing community profiles
  
• Analyse who we should be integrating for
  
• What works to integrate GPs and the cluster of public and private primary health care providers in a collaborative model

About your workshop leader:

Vivienne Cunningham-Smith is General Manager of Primary Care with Inner East Community Health Services in Melbourne. Viv is tasked at Inner East with facilitating improved care pathways and service integration between state and federally funded primary health care services. Inner East has a long history of provision of GP and other universal services. Viv was previously the Executive Manager of Barnardos South Coast for 10 years, developing and managing early intervention integrated child and family services. She was also Chair of the Board of NSW Families the peak body for family services in NSW and ran her own planning & management company. Prior to this Viv worked in NSW health services for 13 years developing and managing integrated generalist and specialist primary health services.

This is a workshop for existing community clinics, GP clinics (and those wishing to expand into a Super Clinic), and Super Clinics in development. It will examine how the integration of numerous professional alliances can work together on a management level.

The aim of this workshop is to provide a framework for building integrated multi-professional team care and familiarisation with its application to the clinic setting.

On completion of the workshop you will:

• Be familiar with core principles to establish integrated teams
• Know how to develop an optimal team culture
• Use strategies from TRM to build integrated primary health care clinics
• Learn how to use a success oriented approach to possible conflicts
• Put in place quality monitoring mechanisms

Workshop outline:

• Introduction – Team Resource Maximisation (TRM) Model
• Team integration – the “big picture”
• The clinic team – old styles, conflict and success
• Using case studies of innovation for integration
• Management, monitoring and quality

About your workshop leader:

Associate Professor Hepworth is a health psychologist and academic. She is the author of numerous publications on primary care, patients’ experiences of chronic conditions and services, methods and evaluation, and is a reviewer and Advisory Board Member for several major journals. Associate Professor Hepworth has also worked in the UK and USA bringing international research experience to her practice. She has conducted research on health-related behaviour and change for over ten years. This research underpins the current development of a decision-making tool for patients with chronic conditions and the innovative Team Resource Maximisation (TRM) Model, co-authored with Professor John Marley.